Shipping & Delivery
At MoonB, we are committed to delivering your handcrafted bags safely and efficiently. Every order is carefully packed and shipped with attention to detail, ensuring it reaches you in perfect condition.
Order Processing
- Orders are processed within 1–3 business days after confirmation.
- During peak seasons, promotions, or holidays, processing times may be slightly longer.
- Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Timeline
Domestic Shipping (India)
- Standard Delivery: 3–7 Business Days
- Express Delivery: 1–3 Business Days (where available)
International Shipping
- Delivery typically takes 7–15 Business Days depending on the destination country and customs processing.
Shipping Charges
- Free Shipping on qualifying orders as displayed during checkout.
- Shipping charges for other orders are calculated based on delivery location and order value.
Order Tracking
Once your package has been shipped, a tracking link will be sent to your registered email address. You can use this link to monitor your order’s journey in real-time.
Delivery Information
Please ensure your shipping address and contact details are accurate when placing an order. MoonB cannot be held responsible for delays or failed deliveries caused by incorrect information.
Sustainable Packaging
In line with our commitment to sustainability, we use eco-friendly and recyclable packaging materials whenever possible to reduce environmental impact.
Delays & Exceptions
While we strive to deliver all orders on time, unforeseen circumstances such as weather conditions, public holidays, courier disruptions, or customs procedures may occasionally cause delays.
Need Assistance?
If you have any questions regarding your shipment, please contact our customer support team. We are always happy to help.
Email: support@moonb.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM