How can I contact MoonB?
You can reach our customer support team through email or the Contact Us page. We are happy to assist with any questions or concerns.
Are the colors exactly the same as shown online?
We make every effort to display our products accurately. However, slight variations in color may occur due to screen settings and lighting conditions.
Do you ship internationally?
International shipping availability may vary by location. Please contact us before placing your order for international shipping inquiries.
What should I do if I receive a damaged or incorrect item?
Please contact us immediately with your order details and photos of the issue. We will work quickly to resolve the problem.
When will I receive my refund?
Approved refunds are typically processed within 7–15 business days after the returned item has been received and inspected.
What is your return policy?
We offer a 30-day return policy from the date of delivery. To initiate a return, please contact our support team within 30 days of receiving your order.
How can I track my order?
Once your order has been shipped, you will receive a tracking number and shipping confirmation via email.
How long does delivery take?
Orders are typically delivered within 3–7 business days across India. Delivery times may vary depending on your location.
Do you offer free shipping?
Free shipping may be available on selected orders and promotional campaigns. Shipping charges are displayed during checkout.
How do I care for my MoonB bag?
We recommend gentle hand washing with mild detergent and cold water. Avoid bleach, harsh chemicals, and prolonged exposure to direct sunlight.
What materials are used in MoonB bags?
MoonB bags are crafted using high-quality cotton fabrics and carefully selected materials designed for durability, comfort, and everyday use.
Are your bags handmade?
Yes. Many of our products are handcrafted by skilled artisans, making each piece unique and special.
Can I modify my order after placing it?
Yes, you can modify your order before it is shipped. Please contact our support team as soon as possible to make changes.
How do I place an order?
Simply browse our collection, add your favorite items to the cart, and proceed to checkout.